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We started with Todd and his crew back in 2003. Since then, they have become a part of our team. We are a busy dental office and it is imperative that our computer systems are up and running at all times because we are digital and 90% paperless. One of the many things we can appreciate about Todd, he always goes above and beyond. From the beginning, he took time to understand our horrible software system, spoke to our software reps and majority of the time figured out the problem before the software reps could. We finally upgraded our software back in 2010, and again, Todd took the time to know our software inside and out and it has never run better! Kyda keeps us on schedule with all of our maintenances (one less thing I need to think about). If there is a problem, Todd has one of his guys out here the same day, unless one of his other clients has a larger issue (which is understandable, I would want the same treatment) they will come out first thing the following day and the problem is solved. Todd and his team helped us move offices just over a year ago and there was not one problem during the transition-and it was a big one!
I have never dealt with an IT company that has taken the time to learn our software and every piece of machinery we have in the office like Todd does. I truly believe this is why our system runs so smooth. I have to say…after running reports on my yearly maintenance fees from 2010-3rd qtr 2012 they have substantially decreased.
Thank you Todd for your constant communication and the ability to put everything into “layman” terms for us. You truly are the best at what you do!
Doctor A (Shelby Township,MI)