You saved me from a complete meltdown! I could not believe it only took you under an hour, to fix what Microsoft tried, and failed, to do in 6 hours. Next time I will call the Kyda Technologies Team first…! I just wanted to let you know, that the MS word, publisher and excel programs have been working all weekend! I was grateful you could save the Word and Publisher version 2013, and I did not have to try and go back to 2007. Now I have to go through the bother of trying to get my money back from Microsoft. Of course, I have not heard a word back from them. Their techs took the money and ran.